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Privacy Policy – Parkspot.ai

Effective Date: July 3rd 2025

1. Introduction

Welcome to Parkspot.ai ("we", "our", "us"). We value your privacy and aim to be transparent about how we handle your data. This Privacy Policy explains how we collect, use, share, and protect your information when you use our mobile application and related services ("Service").

By using our Service, you agree to this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect:

Email address
Name, phone number, or other contact info (optional)
Billing address (optional)
Payment information (processed securely via third parties)

2.2 Usage Information

We collect detailed data about your interaction with our Service, including:

IP address
Device type, manufacturer, OS version, screen resolution
Location data (IP-based and/or GPS with permission)
App usage patterns (feature usage, clicks, time spent)
App version, crash logs, errors, performance metrics
Language preference, timezone, network info
In-app behavior, analytics events, heatmaps, error reports

2.3 CCTV/Camera Data

We do not store any images, videos, or real-time camera feeds from CCTV systems or public infrastructure due to privacy concerns and hardware constraints.

3. Use of Data

We may use collected data to:

Deliver and maintain our Service
Authenticate users and manage sessions
Personalize your experience
Provide customer support and updates
Process payments and manage subscriptions
Detect fraud and abuse
Conduct analytics to improve performance
Comply with legal obligations
Ensure platform integrity and prevent misuse

4. Cookies & Tracking Technologies

We use cookies, local storage, and other technologies to:

Authenticate users
Store session preferences
Collect analytics data
Personalize content

Users can opt out of cookies via browser settings, though some features may not function properly or may become unavailable.

5. Data Sharing and Disclosure

We may share data with:

Service providers (payment processors, cloud hosts, analytics platforms)
Legal/regulatory authorities when required by law
Third parties in connection with business transfers (mergers, acquisitions)

We do not sell your personal data.

6. Data Security & Retention

We follow industry best practices to protect your data.
Retention is limited to what is necessary to fulfill business or legal obligations.
Upon account closure, some data may be retained in anonymized form for analytics or auditing.

7. Your Rights

Depending on your location (e.g., EU, CA):

Request access, correction, deletion, or restriction of your data
Withdraw consent at any time (may limit app functionality)

8. Children’s Privacy

Our Service is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from individuals under 13 years of age. If you believe we’ve collected data from a minor, contact us for immediate deletion.

9. International Use & Transfers

If you're outside the U.S., your data may be transferred to and processed in the U.S. or other countries. We comply with GDPR and other applicable data protection regulations.
By using the Service, you acknowledge that your data may be processed in regions outside of your country of residence where data protection laws may differ.